Interview with the new Head of GEB: Sergio Di Caro

What will be your role at GEB?

My role is to lead GEB through continuing success, and to conduct it to the next level of service and innovation.

What are your achievements?

I have been almost 30 years at Generali, of which 25 spent in Asia, and it all started with GEB: Employee Benefits were my first love. When I got seconded by GEB to open the Asia-Pacific office, I felt Asia was the place to be. I decided to stay, and I spent the last 25 years setting up all the Generali group’s insurance operations across the region.

How did it go?

We started very humbly: the entire population of Generali in the region back then amounted to two people, my assistant and me. Now I leave a structured organisation with thousands of employees and a strong salesforce. And Generali today operates as the leading foreign insurer in the Life segment in China, besides Hong Kong, India, Indonesia, Japan, the Philippines, Thailand, Vietnam, Malaysia and Singapore.

What will you bring from this experience to GEB?

After so many years spent in the region, I will personally contribute my deep knowledge of the Asian markets, with expertise in both corporate and retail insurance, to enhance GEB capacity to respond to the fast growing demand for employee benefits in the area.

I am also fully aware that this time I am taking over an entity that is already the n. 1 in the world, which is not easy.

I am extremely proud of how GEB managed to become the first global network and leader in the market. But we, GEB, are convinced we have important achievements ahead, and all the capacity and ambition to catch them. Our success as a growth company has always relied on our capacity for innovation and for being first mover in the market. And we are confident we will continue to grow further.

What makes GEB unique?

Its people first and foremost: GEB means to me a terrific team of global professionals, with recognised unparalleled technical skills and risk management capabilities, but also deeply committed to service excellence. GEB has been able to entirely articulate its global network around its clients’ needs, strongly investing in long-term relations. Our clients loyalty, and the unique expansion of our geographic footprint over the years, well demonstrate our capacity to best serve them.

What GEB partners and clients should expect?

GEB will continue to be “the same”: simply the number one global network over the last 50 years.

We will keep investing in our core business to continuously improve our offer, enhancing at the same time our salesforce agility. We intend to listen to and groom younger generations of talents, responding to new emerging needs and trends. Finally, we will focus on renewing our capacity to build strong partnerships with clients and business partners, to enable a true holistic approach to their workforce needs.