GEB congratulates Hienfeld (Generali’s Accident service provider in The Netherlands) for winning the “AON Claims Award 2014”. Hienfeld claims handling ranked highest on criteria such as professionalism, knowledge, speed of communicating and payments, and overall customer focus. Hienfeld, who already in 2013 won the “incentive prize”, in this edition ranked ahead of previous winners (Zurich, 2011 and 2013, and AIG, 2012).
The AON Claims Award aims to put the customer at the center of insurance companies strategies, by turning the spotlight on a very key moment of truth such as claims management, through annual monitoring of companies’ performance and of clients’ satisfaction.
In the 2014 edition AON noted that the quality in claims processes has increased across the organisations participating in the Netherlands as testified by the fact that the average scores have increased.
Hienfeld was founded in Amsterdam in 1874 and it is today the market leader in the field of group accident insurance in the Netherlands.