GEB congratulates CommInsure, our local partner in Australia, on receiving widespread industry recognition for its Back to Wellness Program, a mental health plan that focuses on getting clients back to themselves and back to wellness.
The program was recently awarded the ‘Risk Product Innovation Award’ at the Association of Financial Advisers Life Company of the Year Awards. It was also highly commended in the ‘Industry Research Award’ category at the 2017 Financial Services Council Life Insurance Awards.
The program, which was launched across the CommInsure Group last year, was designed to support a client’s full recovery rather than just focusing on their return to work, the latter being usual market practice.
A CommInsure case manager and rehabilitation consultant works closely with a client and their general practitioner or psychiatrist in the development of a personalised wellness plan, shaped by goals and milestones agreed by all parties.
The initiative came about following a review of standard claims processes in comparison to best practice standards, together with feedback from customers, doctors and rehabilitation providers.
Some of the benefits of the program include:
- A simple and straightforward claims process, focusing on recovery and positive discussions rather than administration and incapacity levels.
- Dedicated support from highly skilled professionals, resulting in a deep understanding and a tailored service.
- A focus on collaboration with all involved parties, helping to facilitate an optimal treatment plan and aid in the identification and removal of any recovery barriers.
You can find more information about CommInsure's Back to Wellness Program here.