Generali Vietnam Life (GVL) launches its E-Services “GVL-Link” to upgrade the service quality in the market.
Ho Chi Minh City – Wed. 25th July 2012
Generali Vietnam Life (GVL) has recently launched its E-Services “G-Link” – a client portal which is a proprietary development by an expert team in GVL based on the thorough understanding of the needs and expectations of the employers and employees in the group employee benefits program. Through this platform, GVL integrates its products and services offerings with the Health Care Services Network it has created for the beneficial use of its corporate clients and their employees as well as medical services providers.
The launch of “GVL-Link” is a strategic response by GVL to the Vietnam group employee benefits market where services to the corporate clients and their employees can be further improved .. This is the first software for group business on the market with outstanding features which allows customers who are insured members and medical units to access conveniently. Within friendly interface, it allows the insured members having email address and member code to easily register and search all information regarding his/her benefits, claims, progress of claim settlement, maximum insurance limits.
Besides being a supporting function for group members, GVL-Link is also a quick and effective administrative tool for medical units. Whenever customers take an exam, medical units can quickly check balance of insurance limits and update cost of the exam. System then will check the required cost to ensure it will not exceed balance of insurance limitations. As soon as making any payment, a notice email is also sent to relevant parties for monitoring purpose.
In a nutshell, GVL-Link can benefit different users in appropriate ways: corporate clients can manage their employee benefits program more efficiently, insured members can make best use of their insurance benefits, and medical service providers can provide faster, higher-quality services to insured members.
With the Copyright Certificate issued by the Copyright Office of Vietnam, Ministry of Culture, Sports and Tourism on July 16, 2012, the proprietary rights over this application of GVL has been endorsed. This is the strong legal ground for GVL to go on deploying its GVL-Link across its clients as well as Health Care Services Network.
Mr. Simon Lam, GVL General Director, stated: “As a new player in the market with rich heritage from the Group, we have been working hard to bring in positive differentiation to the market place based on the past development of the market and our experience and expertise. We believe one of the keys to our success is the satisfaction of our customers and partners. Therefore, innovative products and superior services are always among our strategic focuses. The launch of this client portal “GVL-Link” is a concrete evidence of our commitment to bringing innovation and better choice to our customers in the Vietnam insurance market.”