Consumers receive good service in Germany. This is the result of a comprehensive analysis of 53 studies carried out last year by the German Institute for Service Quality.
The Institute presented the best companies in 14 categories during the German Service Award 2016, together with the television news channel n-tv. Generali companies in Germany ranked high in the categories 'Insurer Service' (first prize) and 'Insurance face-to-face advice locally' (first and third position).
In total, 'hidden' testers contacted 509 companies around 12,600 times for the analysis, with 42 companies receiving awards thanks to their high level of customer focus.
Competence, friendliness and waiting times were the key criteria. Among the other aspects included in the analysis, the capacity to offer additional services and the quality of the website and its contribution to the overall service proposition of the company.