November 2018
GEB has this year embarked upon a transformation journey with the goal of further improving our Network Partnerships: in terms of both the way we work together and also the service we provide to clients.
Earlier this year, GEB brought together representatives from all central functions for an intense few months of daily workshops to help identify business needs and key pain points – not just in terms of the technical infrastructure, but also roles and mandates.
The next step, as discussed at the Network Partner conference in Chantilly, is to establish a partner specific engagement plan, which will continue throughout 2019.
The ultimate goal is improved collaboration with reconsidering the way it handles and uses data and redesigning the internal operating system and procedures: for example, removing any business silos, data incompleteness, unnecessary manual interventions in processes, policy cycle inconsistencies etc.
“This transformation journey has to be successful for everyone,” comments Rob Warner, Head of Business Excellence at GEB. “We’ve worked with the business internally this year to identify and articulate business needs and pain points and we’re now establishing an engagement plan that will be Network Partner specific.
“We need to focus on how we can work more collaboratively, designing a system and configuring it to be more proactive in a way that brings benefits to everyone.
Network Partners in a way that brings value to all. “This isn’t just about changing the platform, but That, in turn, translates into a more seamless and rather the whole operating model, to ensure proactive service to clients.
Working together with all partners over the next year, GEB aims to improve its operating model and the instruments that enable it. This involves that it’s effective and capable of facing today’s challenges and, at the same time, ready to tackle the challenges that the market will present in the future.”
