GEB’s network partner Jubilee Life has introduced a customer-orientated smartphone app to give customers the opportunity to view policy and claims information, plus locate the nearest hospital from wherever they are. This represents the first innovation of its kind in the life insurance industry of Pakistan.
The Jubilee Health app, which is available for free download from Google Play Store, ensures privacy and security as log-in credentials are not saved in the app.
It will help users find the nearest Preferred Panel Hospitals in times of emergency, based on their location, from anywhere within Pakistan. It will also provide a guided route to the chosen hospital.
In addition, users can review their claim information and also that of their dependants, including details of respective claims made along with their status.
Any complaints regarding the user’s health insurance services may also be registered via the app, saving time on sending emails or waiting in call centre queues.
GEB applauds Jubilee for the design and launch of this customer-friendly and wellbeing focused solution. Wellbeing is one of the key strategic topics for GEB so it’s great to see our Network Partners also placing emphasis on this important area. If you would like to learn more about GEB’s wellbeing offer, please take a look at our brochure